The decisions that come up in every engagement
Which process to automate first, when a platform stops earning its price, and how to tell whether a system actually worked. Written from engagements, not from research.
Published
Nobody answers your phone after hours. That is not the problem.
Three rules for what an after-hours inquiry to a law firm should get, and a five-minute check on what yours gets tonight.
- law firm intake
- after-hours
- ai intake
- client intake
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Published
What we learned migrating an agency from Make.com to self-hosted n8n
Cost and latency turned out to be the same problem. Notes on when a hosted no-code platform stops earning its price, and how to leave one safely.
- n8n
- workflow automation
- build versus buy
- migration
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Published
How to decide which process to automate first
A ranking method for choosing the first automation: count the hours, price the errors, check the process is stable, and rule out the ones that look tempting.
- automation strategy
- process assessment
- roi
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Rather talk it through than read about it?
The assessment is the version of this that answers your question instead of a general one. Tell us which process is costing you the most time.